Refund Policy

Refund Policy

Effective Date: August 19, 2026 Last Updated: August 19, 2026

This Refund Policy applies to purchases of paid subscriptions or features on smooth-aura.com (the "Service"), operated by Smooth Aura ("Smooth Aura," "we," "us," or "our"). By purchasing a subscription or paid feature, you agree to this policy in addition to our Terms of Service.

1. General Policy

All purchases, including subscription fees, are non-refundable except as expressly stated in this policy or as required by applicable law. Because the Service provides access to statistical models, data, and analysis tools (digital content that is delivered/accessed immediately), we generally do not offer refunds once access has been granted.

2. Subscription Billing Subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected at checkout) unless canceled before the renewal date. You will be charged using the payment method on file at the start of each billing cycle. It is your responsibility to cancel before the renewal date if you do not wish to be charged again.
3. Cancellations

You may cancel your subscription at any time through your account settings or by contacting us at the email below. Cancellation stops future billing but:

Does not trigger a refund for the current billing period already paid. You will retain access to paid features through the end of the current billing period. 4. Exceptions — When Refunds May Be Issued

We may issue a full or partial refund, at our discretion, in the following circumstances:

Billing errors: You were charged in error (e.g., duplicate charge, incorrect amount). Unauthorized charges: A charge was made without your authorization and you report it promptly. Service outage: A significant, prolonged outage prevented you from accessing paid features for a material portion of your billing period. Legal requirement: Applicable consumer protection law in your jurisdiction entitles you to a refund (e.g., certain cooling-off periods in the EU/UK for digital purchases).

Refund requests under this section must be submitted within 7 days of the charge in question.

5. No Refunds for Outcomes or Results

Because the Service provides statistical analysis and information only — not gambling, financial advice, or guaranteed outcomes — we do not issue refunds based on the accuracy of predictions, betting results, or any losses you incur from decisions made using information from the Service. See our Terms of Service for further disclaimers.

6. Free Trials

If a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and be billed accordingly. No refund will be issued for failing to cancel before a trial converts to a paid subscription.

7. How to Request a Refund

To request a refund under the exceptions in Section 4, contact us with your account email and order/transaction details:

Email: billing@smooth-aura.com Website: https://smooth-aura.com

We will review requests and respond within 5–10 business days.

8. Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us to resolve the issue, we reserve the right to suspend or terminate your account pending resolution.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.